Privacy Policy

1. Information We Collect

Personal Information

• Full name and contact details (email address, phone number)
• Government-issued identification documents for KYC verification
• Proof of address documentation
• Trading account credentials (TradingView email and password)
• Cryptocurrency wallet addresses for payouts
• Payment information for challenge fees

Trading Information

• Trading performance data and P&L reports
• Screenshots of trading activities
• Challenge participation and completion status
• Payout requests and transaction history

Technical Information

• IP addresses and device information
• Browser type and operating system
• Login times and platform usage analytics
• Support ticket communications

2. How We Use Your Information

• Account Management: Create and maintain your FCTOZ trader account
• Verification: Complete KYC procedures and verify your identity
• Challenge Administration: Process challenge purchases and monitor progress
• Trading Evaluation: Review P&L reports and calculate profit sharing
• Payments: Process challenge fees and distribute profit payouts
• Communication: Send important updates, notifications, and support responses
• Security: Prevent fraud and protect platform integrity
• Legal Compliance: Meet regulatory requirements and legal obligations

3. Information Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following circumstances:

• Service Providers: Third-party services that help us operate our platform (payment processors, KYC verification services)
• Legal Requirements: When required by law, regulation, or court order
• Business Protection: To protect our rights, property, or safety, or that of our users
• Business Transfers: In connection with any merger, sale of assets, or acquisition
• Consent: With your explicit consent for specific purposes

4. Data Security

We implement industry-standard security measures to protect your personal information:

• SSL/TLS encryption for all data transmission
• Encrypted storage of sensitive information
• Regular security audits and vulnerability assessments
• Access controls and authentication requirements
• Employee training on data protection practices
• Incident response procedures for security breaches

5. Data Retention

We retain your personal information for different periods depending on the type of data:

• Account Information: For the duration of your account plus 7 years for legal compliance
• Trading Data: For 7 years after account closure for regulatory requirements
• KYC Documents: For 7 years after account closure as required by law
• Marketing Communications: Until you unsubscribe or request deletion
• Support Records: For 3 years after the last interaction

6. Your Rights and Choices

Depending on your location, you may have the following rights regarding your personal information:

• Access: Request copies of your personal information
• Rectification: Request correction of inaccurate or incomplete data
• Deletion: Request deletion of your personal information (subject to legal requirements)
• Portability: Request transfer of your data in a machine-readable format
• Objection: Object to certain processing activities
• Restriction: Request limitation of processing in certain circumstances

To exercise these rights, please contact us at privacy@fctoz.com.

7. Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your experience on our platform:

• Essential Cookies: Required for basic platform functionality and security
• Performance Cookies: Help us understand how you use our platform
• Functionality Cookies: Remember your preferences and settings
• Analytics: Collect anonymous usage statistics to improve our services

You can control cookie settings through your browser, but disabling certain cookies may affect platform functionality.

8. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. We ensure appropriate safeguards are in place to protect your personal information in accordance with this privacy policy and applicable data protection laws.

9. Children's Privacy

Our services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have collected personal information from a child, we will take steps to delete such information promptly.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable laws. We will notify you of any material changes by posting the updated policy on our website and updating the "Last updated" date. Your continued use of our services after such changes constitutes acceptance of the updated policy.

Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us: